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The Courage to Coach™ for Retail (eLearning Classic)

The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.

Identify the personal and organizational benefits of effective coaching skills.
Explain the five characteristics that contribute to being an effective coach.
Identify key coaching opportunities in the workplace
Apply the four-step Courage to Coach™ Model to coach for improved performance.


Interactivity: Linear navigation, pre- and post-assessment, full video, full audio.

Seat time: 30-40 Minutes

Topics: Change, Communication, Conflict Resolution, Management, Professionalism


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