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ATTITUDE!™ Resolving Difficult Situations in the Workplace

Let's face it. Nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

Interactivity: Linear navigation, pre- and post-assessment, full video, interactions, audible narration.

Seat time: 35 Minutes

Topics: Communication, Interpersonal Skills, Leadership

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